Refunds & Returns

At Biolume we prioritise hygiene and safety with every product we offer. Due to the nature of ethanol products, we regret to inform you that we do not offer refunds on our products. This policy ensures that all our customers receive ethanol that meets our strict quality standards.

We encourage you to carefully review your order before purchasing to ensure it meets your needs. If you have any questions or concerns about our products, please don't hesitate to contact our customer service team, who will be happy to assist you.

Thank you for understanding our commitment to hygiene and quality assurance.

Please note as stated on our product page in red, our ethanol is not suitable for consumption purposes.